[SOLVED] Iam banned and not able to download any updates?

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[SOLVED] Iam banned and not able to download any updates?

Postby defjam01 on 22 May 2009, 23:01

Hi,

i was the last months and still am really busy and didnt have any time for dj-ing. Now i have the weekend and wanted to download the latest updates for Producer and the forum says that iam banned? I have my profile complete with the serial etc. Can you please tell me whats up?

Thanks in advance
defjam01
Last edited by defjam01 on 26 May 2009, 22:02, edited 1 time in total.
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Re: Iam banned and not able to download any updates?

Postby gakto2009 on 23 May 2009, 00:04

you dont look banned to me, lol.

what user name are you logging in whith when it says you are banned?
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Re: Iam banned and not able to download any updates?

Postby defjam01 on 23 May 2009, 00:58

gakto: i log in with my username defjam01. I go to the download section and it says that iam banned etc...

uploaded a screenshot. it also says that i havent updated my profile with my serial number but i did long time ago...
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Macbook Pro
Intel Core i7 2,7GHz
8GB RAM
500GB HDD
OSX, Windows 7 Prof, Producer, Vfx
U46 MK2, 2x Technics MKII, Stanton SA.3, Ortofon Concorde DJ
Akai MPD24
Vfx Control
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defjam01
 
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Re: Iam banned and not able to download any updates?

Postby gakto2009 on 23 May 2009, 01:06

can you copy and paste into the this thread the message you get... i do not see any sign of you having been banned. it is also strange how you can get onto the forum.

it could be something to do with your serial number.

regards,
Bryan
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Re: Iam banned and not able to download any updates?

Postby UncleVibes on 23 May 2009, 08:30

Bryan, click on the picture to extend it
I never saw before this message we must wait monday to do anything. I didn't remember you are banned! I checked the banned list of users you aren't on it.
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Re: Iam banned and not able to download any updates?

Postby gakto2009 on 23 May 2009, 14:22

UncleVibes wrote:Bryan, click on the picture to extend it
I never saw before this message we must wait monday to do anything. I didn't remember you are banned! I checked the banned list of users you aren't on it.


we sorted it out via pm, i check all the banning lists and as you say he is on none of them, i guess the problem could be with the serial db so i asked the user to contact the support team with his details and a note of our conversation.

regards,
Bryan
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Re: Iam banned and not able to download any updates?

Postby defjam01 on 23 May 2009, 21:46

Yes, thanks i wrote an e-mail to the support team. Hope i get monday an answer/sollution :)

thanks in advance
Macbook Pro
Intel Core i7 2,7GHz
8GB RAM
500GB HDD
OSX, Windows 7 Prof, Producer, Vfx
U46 MK2, 2x Technics MKII, Stanton SA.3, Ortofon Concorde DJ
Akai MPD24
Vfx Control
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defjam01
 
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Re: Iam banned and not able to download any updates?

Postby N-deep on 25 May 2009, 14:31

gakto2009 wrote:we sorted it out via pm, i check all the banning lists and as you say he is on none of them,

Hi Bryan,

On which banning list was he? I couldn't find him anywhere...
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Re: Iam banned and not able to download any updates?

Postby gakto2009 on 25 May 2009, 17:44

N-deep wrote:
gakto2009 wrote:we sorted it out via pm, i check all the banning lists and as you say he is on none of them,

Hi Bryan,

On which banning list was he? I couldn't find him anywhere...


The user is not on any banning list at all, the IP banning module does not work for me though the fact that the user can sign in with his own account details would suggest that he is not banned at all (user also has dynamic IP).

maybe a problem with serial verification?

regards,
Bryan
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Re: Iam banned and not able to download any updates?

Postby UncleVibes on 25 May 2009, 21:07

maybe there is a ban in the download mod?
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