Page 1 of 2

Cross with external HD

PostPosted: 30 Mar 2009, 21:25
by djmusic5
SoI have my external HD which contains my entire iTunes library. When I use Cross(demo) it cant find the tracks show up in the iTunes browser, yet when i try to drop a track in a deck, it says it cant find the file. I didnt see anything in the preferences about this. Is this a limitation in the demo only? I'm pretty suer i am going to purchase Cross, but need to make sure that this wont happen with the full version.
THnx!

Re: Cross with external HD

PostPosted: 30 Mar 2009, 22:18
by sylMV
Hello !!

This might be a bug.... No limitation like that in the demo...

Could you give me some further information ... ? (mac/PC, hdd filesystem, name of your directories, etc.)

I'll have a try with the lastest version cause the demo is not up to date...(you've got 1.1.5 ?)

Cheers,

Re: Cross with external HD

PostPosted: 31 Mar 2009, 04:57
by djmusic5
I'm on a macbook 13".
OSX 10.5.6
external formatted OS(journaled)

external HD/iTunes/iTunes Music

It does recognize the tracks when i use the explorer window though

Re: Cross with external HD

PostPosted: 31 Mar 2009, 17:43
by phillip
try this:

open iTunes
command A (select all)
right click > get info
"Are you sure you want to edit info for multiple items" > yes
then click OK

i know i had the same problem and i think that fixed it.. don't have my external right now to try it but i will later

Re: Cross with external HD

PostPosted: 31 Mar 2009, 19:36
by djmusic5
oddly enough that did the trick! Thnx! :)

Re: Cross with external HD

PostPosted: 31 Mar 2009, 20:06
by sylMV
Damn, I would have never guessed this solves the problem !
Does anybody know if it's a known iTunes bug ?

Thanx phillip !

Re: Cross with external HD

PostPosted: 01 Apr 2009, 08:14
by phillip
i don't think it's an iTunes bug.

i think it is because Cross does not refresh the iTunes library xml file. so as you constantly plug in and remove the external hard drive, Cross does not recognize it.

Re: Cross with external HD

PostPosted: 01 Apr 2009, 12:24
by sylMV
phillip wrote:i don't think it's an iTunes bug.

i think it is because Cross does not refresh the iTunes library xml file. so as you constantly plug in and remove the external hard drive, Cross does not recognize it.


If you press the reload button in the iTunes pane, Cross reload the xml file and refresh the track list.
If the file paths are correct in the xml file, Cross will be able to load the tracks....

What do you mean exactly ?
Maybe I missed something ...

Re: Cross with external HD

PostPosted: 01 Apr 2009, 16:26
by djmusic5
pressing the refresh button in the iTunes tab was one of the first things I did and it did not solve the issue...fyi

Re: Cross with external HD

PostPosted: 01 Apr 2009, 17:00
by sylMV
Well it certainly means the iTunes xml file was corrupted (i.e. contained bad paths) and a global "get info" in iTunes fixed it ...