Mixvibes Dj Community old forum

Downloaded latest Remixvideo Pro 1.4.9
MacOS 10.15.2

Start Remixvideo

Will not start

Apple banner comes up

Remixvideo Pro is damaged and should be moved to the bin

I have the same issue: I just purchased Pro for my new MacBook Pro 16" (was previously running the non-Pro version on a 2012 MacBook Pro with no issues). Same error on launch with v1.4.9:

“Remixvideo Pro.app” can’t be opened because Apple cannot check it for malicious software.
This software needs to be updated. Contact the developer for more information.

I had initially tried the previous installer for 1.4.6, which is what was linked to my purchase today, but I got a similar error. I'm not sure why the latest software version is hidden in the Forum, but that's a website UI issue.

So I'm SOL for now... and out $50.

(Lack of) progress report:
I also posted this issue on Facebook, and the only response was to send them an email (which I did... 3 weeks ago). I also submitted my concerns via their website Contact form. Still radio silence.

If Remixvideo is not compatible with the latest MacOS, MixVibes should be upfront about that fact - as other companies are - before customers purchase year-old software.

I haven’t got any response from them. Time to put them on blast on all their social media.

Hello,

Apologies for the delay in response.

Unfortunately we no longer provide support via the forums, as mentioned in our signature below.

We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.

However it's possible that the email you sent to our support channels might have fallen into the cracks, as we have been having some changes to our support staff recently.

I have mentioned this problem to our staff and we will look into it shortly. Could you possibly send another message to support detailing your issue and mentioning this topic so that our developers can take a look at the issue?

Thanks,
Alex @Mixvibes

Hi,

The macOS signature issue related to this problem has been fixed, as of version 1.4.10 (Remixvideo and Remixvideo Pro).

Thanks for reporting the issue

That worked. Thanks, guys!