Remixvideo Pro not starting MacOS 10.15.2

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Remixvideo Pro not starting MacOS 10.15.2

Postby Mufasa69 on 04 Jan 2020, 14:32

Downloaded latest Remixvideo Pro 1.4.9
MacOS 10.15.2

Start Remixvideo

Will not start

Apple banner comes up

Remixvideo Pro is damaged and should be moved to the bin
Mufasa69
 
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Re: Remixvideo Pro not starting MacOS 10.15.2

Postby PYXL8R on 04 Jan 2020, 22:11

I have the same issue: I just purchased Pro for my new MacBook Pro 16" (was previously running the non-Pro version on a 2012 MacBook Pro with no issues). Same error on launch with v1.4.9:

“Remixvideo Pro.app” can’t be opened because Apple cannot check it for malicious software.
This software needs to be updated. Contact the developer for more information.


I had initially tried the previous installer for 1.4.6, which is what was linked to my purchase today, but I got a similar error. I'm not sure why the latest software version is hidden in the Forum, but that's a website UI issue.

So I'm SOL for now... and out $50.
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Re: Remixvideo Pro not starting MacOS 10.15.2

Postby PYXL8R on 27 Feb 2020, 21:02

(Lack of) progress report:
I also posted this issue on Facebook, and the only response was to send them an email (which I did... 3 weeks ago). I also submitted my concerns via their website Contact form. Still radio silence.

If Remixvideo is not compatible with the latest MacOS, MixVibes should be upfront about that fact - as other companies are - before customers purchase year-old software.
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Re: Remixvideo Pro not starting MacOS 10.15.2

Postby Mufasa69 on 28 Feb 2020, 00:09

I haven’t got any response from them. Time to put them on blast on all their social media.
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Re: Remixvideo Pro not starting MacOS 10.15.2

Postby Team@Mixvibes on 03 Mar 2020, 18:40

Hello,

Apologies for the delay in response.

Unfortunately we no longer provide support via the forums, as mentioned in our signature below.

We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.

However it's possible that the email you sent to our support channels might have fallen into the cracks, as we have been having some changes to our support staff recently.

I have mentioned this problem to our staff and we will look into it shortly. Could you possibly send another message to support detailing your issue and mentioning this topic so that our developers can take a look at the issue?

Thanks,
Alex @Mixvibes
For support requests, you can check out the FAQ and reach our support staff at this page.
Thank You!
Team@MixVibes gives no support on the forums including via PM
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Re: Remixvideo Pro not starting MacOS 10.15.2

Postby TinouCAS on 16 Mar 2020, 16:58

Hi,

The macOS signature issue related to this problem has been fixed, as of version 1.4.10 (Remixvideo and Remixvideo Pro).

Thanks for reporting the issue
Image
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Re: Remixvideo Pro not starting MacOS 10.15.2

Postby PYXL8R on 28 Mar 2020, 17:27

That worked. Thanks, guys!
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