Cross DJ Pro crashes when opening Video Preferences

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Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 23 Dec 2019, 13:59

Hi, I'm opening Cross DJ Pro (4.1.2) for the first time.
If I click on the "Video" Preferences the application crashes. No other choice than forcing to quit. help, please.

MacBook Pro Retina mid-2014
MacOSX High Sierra 10.13.6

Salut, j'ouvre Cross DJ Pro (4.1.2) pour la première fois.
Si je clique sur les Preferences "Video" l'application se bloque. Obligé de forcer à quitter. à l'aide SVP.

MacBook Pro Retina mi-2014
MacOSX High Sierra 10.13.6
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 26 Dec 2019, 07:47

if I delete
the group container "K22R73ZZ3Q.com.mixvibes.crossdj"
it's OK,
but I must recover all my settings
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 26 Dec 2019, 09:43

I started again from zero (preferences, group container and Mixvibes folder deleted). At the opening, CrossDJPro asks me for my license key.
Cross opened, I can access the video preferences,

But once VIDEO ACTIVATED, Cross crashes when I click the "preferences" cogwheel .

However I've no any problem with Cross DJ 3.4.3 on that MacBook.

I've to prepare a set, it becomes urgent, I really need help right now .. please !!!

_________________________________________________________
je suis reparti de Zéro (preferences, group container and Mixvibes folder deleted) . à l'ouverture, CrossDJPro me demande ma clé de licence.
Une fois ouvert, je peux accéder aux préferences video,
mais une fois la video activée, Cross plante dès que je clique sur la roue crantée "preferences".
je n'ai aucun problème de ce genre avec Cross DJ 3.4.3 sur ce MacBook.
je dois préparer un set, et cela devient urgent, là j'ai vraiment besoin d'aide.. please !
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 28 Dec 2019, 11:32

I wonder if the problem wouldn't come from my graphics card, would you know how to test it?

NVIDIA GeForce GT 750M 2048 Mo
Intel Iris Pro 1536 Mo
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 29 Dec 2019, 10:46

I have no problem with Cross 3.4.3.
Does Cross DJ Pro 4 request other graphic modules (or video extensions) than version 3?
_____________________________________
je n'ai aucun problème avec Cross 3.4.3.
Cross DJ Pro 4 sollicite-t-il d'autres modules graphiques (ou extensions video) que la version 3 ?
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby RoJeC on 29 Dec 2019, 13:10

I would suspect this to be related to the GUI as this has been redesigned using new software.

You best send your crash files to support@mixvibes.com.

Even if it is somehow an issue with your card it would have to be addressed as your card is a common brand. Though researching it may be harder.

Happy New Year
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4728
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 30 Dec 2019, 07:23

if I use an external screen for video,
Does Cross use two graphics cards, or just one?
___________________________________________
si j'utilise un écran externe pour la video,
Cross utilise-t-il les deux cartes graphiques, ou juste une seule?
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby RoJeC on 30 Dec 2019, 13:08

I'm not sure about current situation. But what I recall from over time is that at a certain moment the vid could use the GPU. As there are so many types this caused to many issues. So they reversed to using CPU.

A far as I understand this it means that it now lets the PC/Mac handle the rendering (CPU or GPU).

Especially since your 3.4.3 works to me it seems most likely there is an issue with 4.x here. Meanwhile as MV likely is closed for Holidays (and strikes) the only answers you can get are the ones you test yourself...
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4728
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 02 Jan 2020, 06:56

thanx, where to find the crash files already?
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01


Re: Cross DJ Pro crashes when opening Video Preferences

Postby tutu13 on 02 Jan 2020, 07:30

Here's my GUI infos:

Intel Iris Pro :

Jeu de composants : Intel Iris Pro
Type : Processeur graphique (GPU)
Bus : Intégré
VRAM (dynamique, max.) : 1536 Mo
Fournisseur : Intel
Identifiant du périphérique : 0x0d26
Identifiant de révision : 0x0008
Permutation automatique du graphisme : Géré
Version gMux : 4.0.8 [3.2.8]
Metal : Pris en charge, modèle de réglages macOS GPUFamily1 version 3

NVIDIA GeForce GT 750M :

Jeu de composants : NVIDIA GeForce GT 750M
Type : Processeur graphique (GPU)
Bus : PCIe
Longueur de la voie PCIe : x8
VRAM (dynamique, max.) : 2048 Mo
Fournisseur : NVIDIA (0x10de)
Identifiant du périphérique : 0x0fe9
Identifiant de révision : 0x00a2
Révision de la ROM : 3776
Permutation automatique du graphisme : Géré
Version gMux : 4.0.8 [3.2.8]
Metal : Pris en charge, modèle de réglages macOS GPUFamily1 version 3
Moniteurs :
LCD couleur :
Type de moniteur : Écran LCD Retina intégré
Résolution : Retina 2 880 × 1 800
Profondeur de mémoire d’image : Couleurs 24 bits (ARGB8888)
Moniteur principal : Oui
Miroir : Désactivé
Connecté : Oui
Rotation : Géré
Régler la luminosité automatiquement : Non
tutu13
 
Posts: 144
Joined: 27 Jul 2012, 14:01



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