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Help Needed: Remixvideo Generators Do Not Respond to Audio

PostPosted: 29 Nov 2019, 18:16
by simels
Hi!

I've loaded the free Essential Generators sample pack, and I'm trying to have the clips respond to audio input. Audio input has been properly setup in the settings (both meters in settings and in the main Tempo indicator at the top show audio input activity, but none of the generators respond.

To be particular, I'm looking at the 2nd column (Shapes), and all of them do not move at all despite incoming audio, except for Shapes Cross which, oddly, moves even without incoming audio.

I have tried the application in both Windows 10 and MacBook Pro running High Sierra.

Were there additional steps I missed?

Thanks in advance.

Simels

Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

PostPosted: 29 Jan 2020, 05:25
by simels
it has been 60 days and nearly 200 views after, and still no sign of support. did i post the issue in the right place? i can't really say i'm happy with the product or the after sales service from mixvibes right now.

Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

PostPosted: 02 Mar 2020, 07:58
by simels
it has been 90 days, and still no sign of support. is anyone from mixvibes even reading our posts? i see tons of unanswered issues in this forum, too.

Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

PostPosted: 03 Mar 2020, 18:35
by Team@Mixvibes
Hello simels,

Apologies for the delay in response.

Unfortunately we no longer provide support via the forums, as mentioned in our signature below.

We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.

Apologies again, hope you have a good day.

Alex @Mixvibes

Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

PostPosted: 05 Mar 2020, 14:18
by simels
I sent a message today. I did not get any confirmation, so I sent it again just to be sure. Hopefully, I'll finally get a resolution.

Team@Mixvibes wrote:Hello simels,

Apologies for the delay in response.

Unfortunately we no longer provide support via the forums, as mentioned in our signature below.

We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.

Apologies again, hope you have a good day.

Alex @Mixvibes

Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

PostPosted: 13 May 2020, 09:03
by simels
I just sent a follow-up email today.

Not really expecting an instant fix considering the global situation, but a simple reassurance that someone's at least looking into it would be nice. so far, radio silence from the mixvibes team.