Help Needed: Remixvideo Generators Do Not Respond to Audio

   Discuss technical issues with the community. Mixvibes staff provides no support on this board.
Forum rules
This is a community forum. To reach Mixvibes staff, please send your support requests through this page.

Users with Cross DJ Mac bought in the App Store please join group User Cross DJ App Store to write in the support forum ucp.php?i=172

Other users must follow these rules.:
[size=115]* Register your software (User Control Panel > Profile > Serial Number)
* Go to the download center and install the latest versions of software and drivers
* Use the search tool to look into topics
* Check the FAQs to make sure your problem isn't already solved.

Help Needed: Remixvideo Generators Do Not Respond to Audio

Postby simels on 29 Nov 2019, 18:16

Hi!

I've loaded the free Essential Generators sample pack, and I'm trying to have the clips respond to audio input. Audio input has been properly setup in the settings (both meters in settings and in the main Tempo indicator at the top show audio input activity, but none of the generators respond.

To be particular, I'm looking at the 2nd column (Shapes), and all of them do not move at all despite incoming audio, except for Shapes Cross which, oddly, moves even without incoming audio.

I have tried the application in both Windows 10 and MacBook Pro running High Sierra.

Were there additional steps I missed?

Thanks in advance.

Simels
simels
 
Posts: 4
Joined: 26 Nov 2019, 10:26


Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

Postby simels on 29 Jan 2020, 05:25

it has been 60 days and nearly 200 views after, and still no sign of support. did i post the issue in the right place? i can't really say i'm happy with the product or the after sales service from mixvibes right now.
simels
 
Posts: 4
Joined: 26 Nov 2019, 10:26


Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

Postby simels on 02 Mar 2020, 07:58

it has been 90 days, and still no sign of support. is anyone from mixvibes even reading our posts? i see tons of unanswered issues in this forum, too.
simels
 
Posts: 4
Joined: 26 Nov 2019, 10:26


Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

Postby Team@Mixvibes on 03 Mar 2020, 18:35

Hello simels,

Apologies for the delay in response.

Unfortunately we no longer provide support via the forums, as mentioned in our signature below.

We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.

Apologies again, hope you have a good day.

Alex @Mixvibes
For support requests, you can check out the FAQ and reach our support staff at this page.
Thank You!
Team@MixVibes gives no support on the forums including via PM
User avatar
Team@Mixvibes
 
Posts: 938
Joined: 18 Mar 2010, 11:51


Re: Help Needed: Remixvideo Generators Do Not Respond to Aud

Postby simels on 05 Mar 2020, 14:18

I sent a message today. I did not get any confirmation, so I sent it again just to be sure. Hopefully, I'll finally get a resolution.

Team@Mixvibes wrote:Hello simels,

Apologies for the delay in response.

Unfortunately we no longer provide support via the forums, as mentioned in our signature below.

We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.

Apologies again, hope you have a good day.

Alex @Mixvibes
simels
 
Posts: 4
Joined: 26 Nov 2019, 10:26



Return to Community Support




Who is online

Users browsing this forum: Baidu [Spider] and 6 guests

 
 
   
 
© 2014 Mixvibes