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Need answer from Customer Support

PostPosted: 07 Nov 2019, 12:28
by declick2
Hello,
I need some help from customer support about my question.
I bought the wrong version of Cross DJ. I want to know if I can upgrade from Cross DJ 4 to Cross Pro (new one).
Please contact me soon.
Many thanks
Greg :rolleyes: :(

Re: Need answer from Customer Support

PostPosted: 07 Nov 2019, 15:49
by sfronti
Check here, to the upgrade section:

https://www.mixvibes.com/product-store/

Also, please register your Cross DJ 4 serial number to your account

Stelios, Greece

Re: Need answer from Customer Support

PostPosted: 07 Nov 2019, 16:09
by declick2
Hello,
Thanks you for the link but I don't want buy full price for another licence at 99$. I already bought 50$ for V4.
My request is: customer support can do a price for me to upgrade my version V4 => Pro?
I can't use Cross DJ v4. Thank you for your answer.
Best regards
Greg

Re: Need answer from Customer Support

PostPosted: 07 Nov 2019, 22:20
by declick2
For your information, the serial of my version Cross 4 is in my profil.

Re: Need answer from Customer Support

PostPosted: 08 Nov 2019, 01:06
by RoJeC
You should have a software badge next to your posts.

Did you fill in the profile as linked to in the grey bar on top of this topic?

Filling the key at your PC is a different place.

Re: Need answer from Customer Support

PostPosted: 08 Nov 2019, 10:39
by declick2
RoJeC wrote:You should have a software badge next to your posts.

Did you fill in the profile as linked to in the grey bar on top of this topic?

Filling the key at your PC is a different place.



Hi RoJec,
Thanks for your answer but I don't understand why you asked me to do my register software since I did it before.
Are you from MixVibes team? If yes I can send my Licence number to show you how serious I am about this story.
Thanks a lot for your help.
Greg

Re: Need answer from Customer Support

PostPosted: 08 Nov 2019, 15:48
by sfronti
You asked if there is an option to upgrade your Cross DJ to the Cross DJ Pro version. Scroll down the page and you'll see the upgrade options.

upgrade.jpg


Stelios, Greece

Re: Need answer from Customer Support

PostPosted: 08 Nov 2019, 16:38
by declick2
sfronti wrote:You asked if there is an option to upgrade your Cross DJ to the Cross DJ Pro version. Scroll down the page and you'll see the upgrade options.

upgrade.jpg


Stelios, Greece


Hi Sfronti,
I asked how can I changed my version Cross DJ to Cross DJ Pro without pay full price 89.90$. I did a mistaker at the moment who I bougt the Cross DJ V4. I need V4 Pro for my Timecode Vinyl. Actually I can't used my version. So if Mixvibes (Sales service) team can be take a contact with me directly, I will enjoy...
I just want to speak with them to explained my problem.

Thanks
Greg