Cross DJ 4 - Corrupted M4A files

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Cross DJ 4 - Corrupted M4A files

Postby jag2911 on 13 Jun 2019, 14:40

HI all,

Since upgrading the v4 I now have 6 or 7 corrupted m4a files that will not analyse. They were perfectly fine in previous version and work fine through iTunes etc

Any ideas please? Thanks is advance ;)

macOS 10.14.5
jag2911
 
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Joined: 03 Oct 2013, 00:06
Location: London


Re: Cross DJ 4 - Corrupted M4A files

Postby RoJeC on 13 Jun 2019, 18:43

Please send the files to support@mixvibes.com.

Likely ther is some corruption in the files. Hwever if the exception is handled properly the analyses can continue.

Without knowing the exact error the devteam can't change this.
Ronald

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Re: Cross DJ 4 - Corrupted M4A files

Postby jag2911 on 16 Jul 2019, 14:19

RoJeC wrote:Please send the files to support@mixvibes.com.

Likely ther is some corruption in the files. Hwever if the exception is handled properly the analyses can continue.

Without knowing the exact error the devteam can't change this.


Hi, sorry for the slow reply!

Happy to send some of the files. The exact error is the same on all of the m4a files when I try to Analyse All: "Corrupted tracks(s) detected. Are you sure you want to launch the analysis?". I click OK there nothing happens. I get the same error if I try to analyse the key or cure points only.

Cheers, Justin
jag2911
 
Posts: 10
Joined: 03 Oct 2013, 00:06
Location: London


Re: Cross DJ 4 - Corrupted M4A files

Postby jag2911 on 18 Sep 2019, 15:51

Hi,

I thought that I had resolved the issues with the handful of tracks that this is happening with by deleting them and re-downloading them from iCloud in iTunes.

However, certain tracks keep reverting back to causing an error "Can't load track: Unknown Format". They are all m4a files.

I will send two of the m4a files to your support email.

Regards, Justin
jag2911
 
Posts: 10
Joined: 03 Oct 2013, 00:06
Location: London


Re: Cross DJ 4 - Corrupted M4A files

Postby jag2911 on 03 Oct 2019, 14:38

RoJeC wrote:Please send the files to support@mixvibes.com.

Likely ther is some corruption in the files. Hwever if the exception is handled properly the analyses can continue.

Without knowing the exact error the devteam can't change this.


Hi there,

I sent a couple of the corrupted m4a files to your email address about 3 weeks ago but haven't heard anything back from you?

When should I expect an answer?

Thank you
jag2911
 
Posts: 10
Joined: 03 Oct 2013, 00:06
Location: London



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