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Can't Register Remixvideo Pro Software

PostPosted: 07 Jan 2019, 10:52
by tryptamixmusic
Hi, I purchased Remixvideo before you split it into two versions, I contacted support in an email and they said I needed to make an account here, register my software, and than I would find the update in the downloads section. When I enter My Serial Number It doesn't work, I feel like I'm missing something here. I really like the software and I spent good money on it. I'd just like to use it to it's full extent. Any help?

Re: Can't Register Remixvideo Pro Software

PostPosted: 07 Jan 2019, 20:28
by RoJeC
IF you entered your license key and cannot find the section in downbloads for remix, then please report this issue to support@mixvibes.com. In that case your account credentials were not updated properly upon entering. reentering the key will not help you.

Re: Can't Register Remixvideo Pro Software

PostPosted: 08 Jan 2019, 01:21
by tryptamixmusic
When I enter my license key it actually says that it's an invalid serial number configuration? The first section of my license key has more characters than the example.

Re: Can't Register Remixvideo Pro Software

PostPosted: 08 Jan 2019, 21:24
by RoJeC
That's a different situation. However also for this please write to support by email and include yor serialnr..