Remixvideo plugin is now asking for a licensecode ?

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Remixvideo plugin is now asking for a licensecode ?

Postby vanhaze2000 on 23 Oct 2018, 09:41

Dear all,

Today i saw an update in Apple's Appstore for Remixvideo.
So i downloaded and ran this update.
Now, when i open Remixvideo-plugin in my DAW software, Remixvideo plugin asks for a license code :?:

Because i bought Remixvideo in the Appstore, i haven't received a license code; the standalone version of Remixvideo just opens without asking for a license key.
I am confused, anyone to the rescue plz ?

Warm Regards,
Rob.
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Joined: 20 Feb 2017, 16:53


Re: Remixvideo plugin is now asking for a licensecode ?

Postby Team@Mixvibes on 26 Oct 2018, 01:41

Hi Rob,

Check out this topic where I answer a similar question to see if this helps: http://forum.mixvibes.com/viewtopic.php?f=358&t=39288

If you purchased Remixvideo from the Mac App Store before this recent update to Remixvideo Pro, then we should be able to generate a license for you to unlock the full version. Please reach out to us at support@mixvibes.com with proof of your purchase, if you haven't yet, and if you did I should be able to find it this weekend when I am on duty (I only work on weekends atm).

Regards,
Adam @Mixvibes
Commercial related requests: please reach out to support@mixvibes.com
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Thank You!
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Re: Remixvideo plugin is now asking for a licensecode ?

Postby vanhaze2000 on 26 Oct 2018, 08:55

Hi Adam,

Thank you for helping me !
I have just send a request for a License code with proof of purchase attached to your support department.

Warm Regards,
Rob.
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Posts: 12
Joined: 20 Feb 2017, 16:53


Re: Remixvideo plugin is now asking for a licensecode ?

Postby vanhaze2000 on 31 Oct 2018, 10:57

Still haven't received my License Code :cry:
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Posts: 12
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Re: Remixvideo plugin is now asking for a licensecode ?

Postby hifiusa2 on 01 Nov 2018, 20:40

Good Luck! I have 1.4.3 (Downloaded Here on Website) - figured it out on my own - Now 1.4.5 is apparently out - in App Store, scared to death of it...UPDATE: Works so far!
I really do wish you the best!!!!

Sad, Great App but NO Support!

Wish I owned the App - I would give proper support!
The lack of support is diminishing the App!

Wish you the best of luck!!!
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Posts: 12
Joined: 22 Jul 2018, 22:12


Re: Remixvideo plugin is now asking for a licensecode ?

Postby Team@Mixvibes on 02 Nov 2018, 18:05

Hi Rob,

I was able to get the licenses from the team over the week and have sent out yours and a few others.

hifiusa2, let me know if you were not one of the emails I just sent a license to and I will be sure to get on that right away.

Apologies for the delay!
Adam @Mixvibes
Commercial related requests: please reach out to support@mixvibes.com
[center]Post directly your support requests on the forum.
Thank You!
Team@MixVibes gives no support by PM[/b]
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Re: Remixvideo plugin is now asking for a licensecode ?

Postby hifiusa2 on 02 Nov 2018, 21:15

Adam,
Just Checked No New License in Email.
Would Love to Have It.
Best
UPDATE: Trashed Pro Version 1.4.3.
Opened Remixvideo 1.4.5 in Project, Logic Pro 10.4.2, License Request, used Old Pro License, Worked for now.
I have Not done full testing yet, in the middle of a Mastering Project. Seems to work as Pro Version, Icon does not have the Pro Appearance.
Still, as long as a New License would not "screw-up" the Old License, would like to have that back-up.

UPDATE: New Problem Adam:
viewtopic.php?f=358&t=39307
Best to you Adam
hifiusa2
 
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Joined: 22 Jul 2018, 22:12



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