Don't get the full version for free!!!

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Re: Don't get the full version for free!!!

Postby daemon on 18 Mar 2018, 15:17

I was promise a solution or licens. Nothing, no sound.

I got a mail last weekend regarding this.

"The main Mixvibes team has undergone a few personnel changes and have reached out to me (weekend support) at the end of this last week."

Well, that does not help me.

Send over a license and make me able to download full version. How hard can't it be? I have paid for this!!!!
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 18 Mar 2018, 15:23

"ones you you purchase it, its free"

No, you don't get the full version as the video describe!

https://www.youtube.com/watch?v=fubMo8YTTs0&t=222s

Support don't help you. Just promise......
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 23 Mar 2018, 17:11

Support -> HELLLOOOO??
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 25 Mar 2018, 16:38

I really don't like all the excuses from support.
Next week, because... Next Week, next week...

Fix it!
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby RoJeC on 26 Mar 2018, 00:19

Must be quite frustrating. Sorry for that. Even in soap series this would have been handled faster in the plot I guess...
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4445
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Don't get the full version for free!!!

Postby daemon on 27 Mar 2018, 21:16

Well, as last weekend. I was promised solution next week.

"If you send me the mail address you have been using to purchase this product, I can send you either a refund or a new licence key as soon as you give me the address." .... And I did..

This weekend support mail:
" I now have a direct line of communication going with the rest of the team and will be sure to have them finish sending you a license for Remixvideo."

Well, it's like 3 weekends before

"Very sorry about the lack of response again! The main Mixvibes team has undergone a few personnel changes and have reached out to me (weekend support) at the end of this last week.

Now that the lines of communication are back open I can hopefully get some answers and progress for you!"

It's never ending story....

And yes, for over a month ago
"I will bring up your case as well first thing this week when the rest of the team is back in the office and report back as soon as I know more."

Top 5 answer:
1. "Don’t worry, as long as you have purchased Remixvideo, it’s free!"
2. "Unfortunately, due to changes in the Mac App Store and recent updates on our website, it seems that the old link is now broken"
3. "The main Mixvibes team has undergone a few personnel changes."
4. "I will bring up your case as well first thing this week"
5. "Very sorry about the lack of response again!"

How hard can it be to just send a license number.....
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 28 Mar 2018, 21:56

And now its Wednesday..... No sound, no license...
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 29 Mar 2018, 10:14

And now its Thursday..... No sound from support, no solution, no license...

Promises, excuses and NO results.......
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 30 Mar 2018, 15:31

And now its Friday ....
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


Re: Don't get the full version for free!!!

Postby daemon on 01 Apr 2018, 18:54

Now it's Sunday. And I still haven't received any license number as I was promised.

:redface:

For some reason, I feel like support ignore me. Probably because I already payed for the product..... Just sending email with excuses.
daemon
 
Posts: 22
Joined: 15 Feb 2018, 20:31


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