Reinstall softwear please..!!

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Reinstall softwear please..!!

Postby hubert on 27 Nov 2017, 18:11

Hello guys,
My softwear broke down when I try to import or drag songs to the folder in the COLLECTION.
How can I reinstall my latest Cross LE..?

Cross le 3.3.10
hubert
 
Posts: 10
Joined: 02 Feb 2017, 23:07


Re: Reinstall softwear please..!!

Postby daniel clark on 27 Nov 2017, 21:55

:eek: read the grey header right above the topic posting ,, regerster the licence key gives access to down load section to reinstall the sioftware ,,if thats what you want :cool:
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daniel clark
 
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Re: Reinstall softwear please..!!

Postby RoJeC on 27 Nov 2017, 23:10

Maybe you'd better explain what happens now. You could reinstall, but not likely going to be of any use.
Ronald

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downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4283
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Reinstall softwear please..!!

Postby hubert on 29 Nov 2017, 13:39

Hi guys,
Cross Le closes when I try to select a music folder on my computer or when I drag songs in the collection folder.
I do not know why....
hubert
 
Posts: 10
Joined: 02 Feb 2017, 23:07


Re: Reinstall softwear please..!!

Postby RoJeC on 29 Nov 2017, 22:41

Try to upgrade to the latest version 3.4.3 (pretty sure this is for LE users available as well). You have to register your license as described on top.

If problem persists we might have to dig deeper, but so far only for Mac there are problems with folder usage in latest OSX version.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4283
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Reinstall softwear please..!!

Postby hubert on 05 Dec 2017, 17:05

Hi Rojec,
I don't find any 3.4.3. update for mac.
Can you please send me the direct link?
hubert
 
Posts: 10
Joined: 02 Feb 2017, 23:07


Re: Reinstall softwear please..!!

Postby RoJeC on 05 Dec 2017, 23:29

seems you haven't registered yet, so a direct link won't work for you either.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4283
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Reinstall softwear please..!!

Postby hubert on 10 Dec 2017, 18:35

Hi again Rojec,

I registered my sofwear almost 2 years ago buying a Xone 23C who cames witha his serial number.
Now i have an other problem....yesterday i wasn't abble to select the second Time code Vinils so I can't paly anymore.
Is it beacuse I update my Mac with the las OSX High Sierra.
I'm in a real trouble....,seem your softwear doesn't work well anymore.
I don't know what to do..... :neutral:
hubert
 
Posts: 10
Joined: 02 Feb 2017, 23:07


Re: Reinstall softwear please..!!

Postby RoJeC on 10 Dec 2017, 21:50

Your software badge isn't visible. This means you either haven't registered your software key (this is not your Xone serialnr). If you have registered the number in your user profile at the forum, please send an email to support@mixvibes.com. It hasn't happen for a while but we have seen issues with not getting proper credentials automatically upon entering the software license key.

Reentering won't solve this.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4283
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Reinstall softwear please..!!

Postby hubert on 13 Dec 2017, 23:17

Hello Rojec,
Not abble to receive any news from support@.
They don't ansewered to my mails :rolleyes:
What can i do?
hubert
 
Posts: 10
Joined: 02 Feb 2017, 23:07



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