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Cannot download latest software

PostPosted: 03 Aug 2017, 08:10
by Mextra
Hi, I am trying to download the latest software version as the program tells me I should when I fire it up. When I try to download it however, it says Access Denied as I need to register the serial number. I have entered this on my profile about 5 minutes ago but still no access. Am I doing somewthing wrong or do I need to wait longer?

:rolleyes:

Re: Cannot download latest software

PostPosted: 03 Aug 2017, 22:24
by Team@Mixvibes
Hello,

I can see that you have a Cross DJ LE license registered to your account so you should be able to access the following updates:

Mac http://forum.mixvibes.com/downloads.php?view=detail&df_id=756
PC http://forum.mixvibes.com/downloads.php?view=detail&df_id=757

I was able to check your account permissions and these updates should be available to you. So please try them and let us know if you are still being denied.

Best regards,
The Mixvibes Team

Re: Cannot download latest software

PostPosted: 04 Aug 2017, 10:48
by Mextra
That sorted it, thanks very much! :D

Re: Cannot download latest software

PostPosted: 05 Sep 2017, 15:39
by RoJeC
Hi Saharag,

For access to the latest version of the software, please register your license key in your user profile.

Re: Cannot download latest software

PostPosted: 06 Sep 2017, 10:34
by westwing
Hey Mixvibes,

I'm having the same issues despite having entered my serial number, just wondering if i've done something incorrectly?

Re: Cannot download latest software

PostPosted: 07 Sep 2017, 02:42
by RoJeC
If you entered and the license wasn't recognized you 'll have to send an email to support@mixvibes.com

removinga nd reentering won't help you. This happens occasionallyat the websie. NOt something you did.