Cannot download latest software

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Cannot download latest software

Postby Mextra on 03 Aug 2017, 07:10

Hi, I am trying to download the latest software version as the program tells me I should when I fire it up. When I try to download it however, it says Access Denied as I need to register the serial number. I have entered this on my profile about 5 minutes ago but still no access. Am I doing somewthing wrong or do I need to wait longer?

:rolleyes:
Mextra
 
Posts: 2
Joined: 02 Aug 2017, 19:58


Re: Cannot download latest software

Postby Team@Mixvibes on 03 Aug 2017, 21:24

Hello,

I can see that you have a Cross DJ LE license registered to your account so you should be able to access the following updates:

Mac http://forum.mixvibes.com/downloads.php?view=detail&df_id=756
PC http://forum.mixvibes.com/downloads.php?view=detail&df_id=757

I was able to check your account permissions and these updates should be available to you. So please try them and let us know if you are still being denied.

Best regards,
The Mixvibes Team
Commercial related requests: please reach out to support@mixvibes.com
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Re: Cannot download latest software

Postby Mextra on 04 Aug 2017, 09:48

That sorted it, thanks very much! :D
Mextra
 
Posts: 2
Joined: 02 Aug 2017, 19:58


Re: Cannot download latest software

Postby Sarahah on 05 Sep 2017, 12:31

Me too looking forward for the latest software. :)
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Last edited by Sarahah on 18 Sep 2017, 13:06, edited 1 time in total.
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Re: Cannot download latest software

Postby RoJeC on 05 Sep 2017, 14:39

Hi Saharag,

For access to the latest version of the software, please register your license key in your user profile.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4266
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: Cannot download latest software

Postby westwing on 06 Sep 2017, 09:34

Hey Mixvibes,

I'm having the same issues despite having entered my serial number, just wondering if i've done something incorrectly?
westwing
 
Posts: 1
Joined: 06 Sep 2017, 09:25


Re: Cannot download latest software

Postby RoJeC on 07 Sep 2017, 01:42

If you entered and the license wasn't recognized you 'll have to send an email to support@mixvibes.com

removinga nd reentering won't help you. This happens occasionallyat the websie. NOt something you did.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4266
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands



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