new Cross / Cross-DJ version

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Re: new Cross / Cross-DJ version

Postby DJ Austin on 03 Sep 2017, 08:35

I am going to Serato too. Bye
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Re: new Cross / Cross-DJ version

Postby MichPRich on 04 Sep 2017, 06:13

So, putting the rumor-mill aside, Mixvibes will not issue a refund to those of us who purchased Cross relatively recently (July) thinking that - if nothing else - there would be active and helpful support and customer service available regardless how long we'd wait on updates?

I mean, I am grateful to HawnSolo as he is literally the only exception to the lack of support I've seen here - and that essentially means they have ONE man running the entire support for all Cross users TWO days a week. That's not fair to us, and i certainly don't want to put words in Hawns' mouth here but i perceive it as unfair to him as well.

Bandaid analogy here; pull it off QUICK. Whatever IS going on with the current/future dev of Cross - you don't need to share whatever secret plans you have, but this community is proof to anyone reading that you guys are giving an impression of "slow abandonment" - don't do that.

Whrn I asked for any sort of reassurance that i hadn't made a mistake in buying, that there was at least an intent to keep Cross alive, i was told this;

"Hello (michprich),

We have no comment on this matter at this time.

Best regards,
The Mixvibes Team"


If HawnSolo hadn't followed up afterwards with a well written, reassuring (to the extent reality allows) email, i'd not have a shred of hope left. And, i will say this; after today, reading through many many topics with the same legitimate yet ununswered questions, I just don't know what rational you could possibly use in feeling that your registered users are the problem, not YOU. Seeing things like "we have been around since [...]" and "we designed rekordbox", or insinuating that we are slowing down thr development process by nagging you - it makes you look bad. Defensive. Arragont. I would love to see all this change for the better, but with the only evidence towards what the future holds for Cross is really this forum, and support emails, how can you expect your customers to think any differently?

The writing is on the wall
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Posts: 8
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Re: new Cross / Cross-DJ version

Postby daniel clark on 04 Sep 2017, 10:40

MichPRich wrote:
I mean, I am grateful to HawnSolo as he is literally the only exception to the lack of support I've seen here - and that essentially means they have ONE man running the entire support for all Cross users TWO days a week. That's not fair to us, and i certainly don't want to put words in Hawns' mouth here but i perceive it as unfair to him as well.



The writing is on the wall
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Re: new Cross / Cross-DJ version

Postby djreff on 06 Sep 2017, 01:37

DJ Austin wrote:I am going to Serato too. Bye
DJ reff
PC intel PC intel i7 3770k cpu @3.50ghz 8 gig ram mix vibe cross- denon MCX 8000 controller, with more than 40000dance tracks
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Re: new Cross / Cross-DJ version

Postby daniel clark on 06 Sep 2017, 01:56

:cool: gentlemen ,,i understand your concerns ,, nothing i can do about them,,you have to do what is best for you too keep making the music
a tree doesnt make a sound when it falls and no one is there to hear it
:eek:
:cool:
Image
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January 2012 Mixvibes DJ of the month
MEMBER OF:
:cool: C00l People MV Society :cool:

PLEASE REGISTER YOUR SOFTWARE...FORUM RULES
2014 dell XPS8700
intel core i5 4400@3.10ghz
12 gigs DDR3 ram
NVDIA GeForce GT635
Win 10 /64 bits OS
Realteck 7.1
Home USB sound dogle
Asus VE247H monitor
Logitec G-15 ser 1 gaming keyboard
U-Mix Control Pro 2
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Posts: 6657
Joined: 31 Oct 2008, 00:01
Location: Charleston,S C


Re: new Cross / Cross-DJ version

Postby MichPRich on 06 Sep 2017, 02:08

daniel clark wrote::cool: gentlemen ,,i understand your concerns ,, nothing i can do about them,,you have to do what is best for you too keep making the music
a tree doesnt make a sound when it falls and no one is there to hear it
:eek:
:cool:


DJ Austin wrote:I am going to Serato too. Bye



Is Serato where falling trees go to die?
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Posts: 8
Joined: 25 Jun 2017, 00:37


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