OSX El Capitan compatibility

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OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 16:45

Hi there,

Is Cross DJ (and the U-Mix Control Pro) compatible with OS X El Capitan?

I have a Mixvibes U-Mix Control Pro and a Mac book Pro running OSX El Capitan.

I have downloaded the latest version of Cross DJ 3.4.3. But when I try and open the app I get the message"The Application Cross DJ can't be opened". Is this because I need a registration code (even though I have Mixvibes hardware connected). If so I will purchase the app but want to be sure this will fix the issue before I spend the cash.

Many thanks,
Rob
MidfieldGeneral
 
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Re: OSX El Capitan compatibility

Postby RoJeC on 23 Jun 2017, 18:11

You have the key registered in your user profile.

Based upon the message you describe it may be that you downloaded the windows version.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
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Re: OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 18:23

Hi,

It was definitelty the .dmg and not the .exe file I downloaded earlier.

I have just bought a license and so have downloaded the software again (this time from the link given with the license email rather than from the download section on the forum).

But I still have the same problem.

Any ideas?

Strangely Cross DJ Free still works on my machine (and the U-Mix Control Pro recognises it and the faders work but I cannot get proper sound card output. Should I removed Cross DJ Free now I have Cross DJ?
MidfieldGeneral
 
Posts: 29
Joined: 28 Jan 2016, 00:45


Re: OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 18:26

Screen Shot 2017-06-23 at 18.29.02.png
screen shot of dmg download window
Screen Shot 2017-06-23 at 18.29.11.png
screen shot of error message
screenshots below of the error message and the download
MidfieldGeneral
 
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Re: OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 18:32

Just realised I already HAD a license for Cross DJ. So have now bought it twice.

Would love to get it working. IS it better to email support?
MidfieldGeneral
 
Posts: 29
Joined: 28 Jan 2016, 00:45


Re: OSX El Capitan compatibility

Postby RoJeC on 23 Jun 2017, 20:22

You can have multiple Cross (DJ) versions side by side. You can only have one active at a time as some of the resources are used exclusively.
Really strange situation. Don't see why it would help, but you may want to try to download and install the 3.3.11 version for starters.

It shouldn't be a compatibility issue as the Cross software is also Sierra compatible.
Ronald

Image

downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4145
Joined: 20 May 2011, 07:55
Location: Bussum, Netherlands


Re: OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 22:13

Thanks Ronald,
Where do I find the 3.3.11 download.

I have had a quick look in the download section of the forum but can't find it?
MidfieldGeneral
 
Posts: 29
Joined: 28 Jan 2016, 00:45


Re: OSX El Capitan compatibility

Postby daniel clark on 23 Jun 2017, 22:30

:idea: see if this link will get you there
downloads.php?cat=86
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Re: OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 22:38

Thanks Daniel,

I found it just as you posted ;o)

Actually the link to 3.3.11 seems to link you to a 3.4.0 download so I first tried downloading 3.3.10. This seemed to download OK but when I unpacked it I got a meesage that said Cross DJ is damaged and cannot be unpacked. SO I tried the 3.3.9 and the same thing happened (see attached screenshot)

Going to try the 3.4.0 now...

Screen Shot 2017-06-23 at 22.39.30.png
MidfieldGeneral
 
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Re: OSX El Capitan compatibility

Postby MidfieldGeneral on 23 Jun 2017, 22:51

Hmm,

So the archive link to download 3.3.11 actually takes you to a download for 3.4.0 which downloads a file of only 252 bytes (clearly a dud). There is a post with link to the PC version of 3.4.0 itslef but no post and link for 3.4.0 for MAC.

Is this what you are seeing Daniel?
Last edited by MidfieldGeneral on 23 Jun 2017, 23:16, edited 1 time in total.
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