time to break out the manual,, .
first thing i would look at is the signal being processed ,one way to check is to use the cdj by running normal cd (music ,,configure Cross to run it thru software ,ie line selection..,,got too read manual on set up ,, if that is proper then you haved check continuity of wires for tc signal ,,
hate too say refresh on knowledge from manual,,but until cdj/tc signal user come along ,,this will help clear up any simple mistakes in set up