Image not recognised - Mac sierra download! Help!

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Image not recognised - Mac sierra download! Help!

Postby craigjones1974 on 12 Jan 2017, 16:28

After buying Cross DJ, the video plug in/ key and the 24 month extended license! Once downloaded I was unable to install and repeatedly got the message "image not recognized"
Can anyone help.? I've carried out all the usual thing to see if would fix the problem, reinstalled sierra, tried another user, tried 3 other machines (with maveric and sierra) but with no luck.

Really disappointed that both mixvibes and their third party download host didn't respond and offer any help !

Looks like 60 quid down the drain !!

craigjones1974@yahoo.co.uk
Please get back to me.
Really need it for the weekend !!! Grr
Tech specs"
Running sierra OS

Mac (21.5-inch, Late 2012)
Version10.12.2 (16C68)
2.7 GHz Intel Core i5
8 GB 1600 MHz DDR3
NVIDIA GeForce GT 640M 512 MB
craigjones1974
 
Posts: 1
Joined: 12 Nov 2014, 12:37


Re: Image not recognised - Mac sierra download! Help!

Postby stephanepiette on 12 Jan 2017, 21:15

Same problem here, just bought the software
OS X El Capitan
Version 10.11.5
stephanepiette
 
Posts: 2
Joined: 12 Jan 2017, 21:11


Re: Image not recognised - Mac sierra download! Help!

Postby stephanepiette on 12 Jan 2017, 21:31

Made an OS update to 10.11.6 and still not working
stephanepiette
 
Posts: 2
Joined: 12 Jan 2017, 21:11


Re: Image not recognised - Mac sierra download! Help!

Postby RoJeC on 12 Jan 2017, 21:40

Try the version that is available in the downloads section (you need to have your license key registered in the user profile.

Do you know which version yu have? just Yesterday 3.4.3 has been released. Might be that causes a problem somehow. So if this is the case try downloading an older version.
Ronald

Image

Manual alternative link: ? https://www.mixvibes.com/wp-content/uploads/2017/10/cross-dj-user-manual.pdf
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4926
Joined: 20 May 2011, 08:55
Location: Bussum, Netherlands


Re: Image not recognised - Mac sierra download! Help!

Postby Kara Adlove on 10 Feb 2017, 18:15

SAME THING HAPPENED TO ME! THIS IS HORRIBLE!

Anyone had an update on that? How to you register your licence key?

Thanks,
Dim
User avatar
Kara Adlove
 
Posts: 1
Joined: 10 Feb 2017, 18:05


Re: Image not recognised - Mac sierra download! Help!

Postby RoJeC on 10 Feb 2017, 23:32

See grey box on top of this topic.
Ronald

Image

Manual alternative link: ? https://www.mixvibes.com/wp-content/uploads/2017/10/cross-dj-user-manual.pdf
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4926
Joined: 20 May 2011, 08:55
Location: Bussum, Netherlands



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