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Image not recognised - Mac sierra download! Help!

PostPosted: 12 Jan 2017, 16:28
by craigjones1974
After buying Cross DJ, the video plug in/ key and the 24 month extended license! Once downloaded I was unable to install and repeatedly got the message "image not recognized"
Can anyone help.? I've carried out all the usual thing to see if would fix the problem, reinstalled sierra, tried another user, tried 3 other machines (with maveric and sierra) but with no luck.

Really disappointed that both mixvibes and their third party download host didn't respond and offer any help !

Looks like 60 quid down the drain !!

craigjones1974@yahoo.co.uk
Please get back to me.
Really need it for the weekend !!! Grr
Tech specs"
Running sierra OS

Mac (21.5-inch, Late 2012)
Version10.12.2 (16C68)
2.7 GHz Intel Core i5
8 GB 1600 MHz DDR3
NVIDIA GeForce GT 640M 512 MB

Re: Image not recognised - Mac sierra download! Help!

PostPosted: 12 Jan 2017, 21:15
by stephanepiette
Same problem here, just bought the software
OS X El Capitan
Version 10.11.5

Re: Image not recognised - Mac sierra download! Help!

PostPosted: 12 Jan 2017, 21:31
by stephanepiette
Made an OS update to 10.11.6 and still not working

Re: Image not recognised - Mac sierra download! Help!

PostPosted: 12 Jan 2017, 21:40
by RoJeC
Try the version that is available in the downloads section (you need to have your license key registered in the user profile.

Do you know which version yu have? just Yesterday 3.4.3 has been released. Might be that causes a problem somehow. So if this is the case try downloading an older version.

Re: Image not recognised - Mac sierra download! Help!

PostPosted: 10 Feb 2017, 18:15
by Kara Adlove
SAME THING HAPPENED TO ME! THIS IS HORRIBLE!

Anyone had an update on that? How to you register your licence key?

Thanks,
Dim

Re: Image not recognised - Mac sierra download! Help!

PostPosted: 10 Feb 2017, 23:32
by RoJeC
See grey box on top of this topic.