U-Mix Control Pro-2 not detected by CrossDJ2 (WinXP)

[bgsosh]

Sorry for the post here, it seems I can't post in the tech support forum (perhaps someone could move this)

I just purchased a U-Mix Control pro2, but have been unable to get it set up.

I've installed Cross DJ2, (which installed the Volume panel tool too), and have then connected the device (which lights up).

However, when I start Cross, and go to MIDI settings in preferences, it doesn't detect any device.

I've tried uninstalling and reinstalling software - no change. Tried all of the USB ports on the laptop, and a different cable - same problem.

Any ideas? Is this something that a firmware update might fix?

I'm running windows XP.

Thank you!

[MusicMeister]

You have to register your product to post there.

In your user control panel, go to Profile and put in your serial number. That will register your product and they'll adjust your permissions so you can post there.

As for the problem, I have to defer to someone more knowledgeable on the hardware as I'm relatively new to Cross and Cross DJ.

[bgsosh]

Ah, just re-read the minimum specs and it says Win7 (no winXP). The retailer must have used the specs from version1, as their material listed winXP. Not Mixvibe's fault though, of course.

I've since tested the controller with a friends Win7 machine, and it works.

Perhaps there is some hack to get the controller working with winXP? (CrossDJ itself seems to work fine). If not I'll just have to upgrade to win7

Thanks

[daniel clark]

just curious as to spec on the computer ,, the os win 7 has mimium spec to run also,,,

[bgsosh]

@Daniel - The laptop is not new by a long ways, but it still reasonably speced, and should be ok with win7 I think - 4GB ram, about 2Ghz Core2 Duo. I've heard reports of win7 running as well as XP on some hardware much older than that (I suppose they were switching off some of the GUI effects though).

Still would be interested to know if there is any hack/workaround to get the version 2 controller to work with XP.

Cheers

[Support@MixVibes]

I think you're falling in a case where the MIDI usb audio drivers (used by the controler) is not the oem windows one.
This often happen with webcam installers/drivers that simply hack the file.

You can check if your controler is sending MIDI with an other application (like midiox).
Cross is working into XP, the video plugin doesn't...

[daniel clark]

thats why i was asking for the spec ,,, support staff would know more about the possibilities of your set up ,,
by chance find and read the topics on optimizime your computer for this type of software enviroment ,,,
my spec are posted below and my system struggles with performance at time ,, so best to get the info before hand ,,,

support is on the scene

[bgsosh]

I think you're falling in a case where the MIDI usb audio drivers (used by the controler) is not the oem windows one.
This often happen with webcam installers/drivers that simply hack the file.

You can check if your controler is sending MIDI with an other application (like midiox).
Cross is working into XP, the video plugin doesn't...

I've had a couple of different webcams on this laptop, so that's quite possible.

I've just tried midiox, and it says 'There are no MIDI input devices'.

Do you know how I'd go about restoring the windows MIDI usb audio drivers?

Thanks

[Support@MixVibes]

Uninstall all the drivers webcams, this could solve it in 90% of the cases...
Uninstall them from uninstallers of windows applications panel.
Reboot computer and check with midiox.

Till midiox can't see the controler, Cross won't see it too.

[bgsosh]

I've just uninstalled all the old webcam software/drivers, but it's still the same.

I guess something got screwed up at some point in the past. Perhaps a clean OS install will be the simplest then.

Thank you