Issues with U-Mix and forum

Hi All,
I just received my U-Mix Control Pro controller and Cross DJ software. I registered the software and everything seems good to go. I hooked up the controller and updated the firmware and the software to 1.7.1. But this is where my issues begin. The crossfader on my controller does not register in Cross DJ but all other controls work. What do I do? I tried to post in the U-Mix Control Pro section but I do not have permission. I literally just got the controller delivered today and now I can't even use it. PLEASE HELP!!!
I just received my U-Mix Control Pro controller and Cross DJ software. I registered the software and everything seems good to go. I hooked up the controller and updated the firmware and the software to 1.7.1. But this is where my issues begin. The crossfader on my controller does not register in Cross DJ but all other controls work. What do I do? I tried to post in the U-Mix Control Pro section but I do not have permission. I literally just got the controller delivered today and now I can't even use it. PLEASE HELP!!!