Unable to Import from iTunes

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Unable to Import from iTunes

Postby darrenparr on 07 Sep 2011, 18:58

Hi please can you help. I have just bought the U-Mix DJ Set and installed but the iTunes library will not import and I have tried all the methods in the manual as far as I can see.

I cannot get any music to play in the software at all..... Any advice?

Thanks for your help.

Darren
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Re: Unable to Import from iTunes

Postby christiankoopmann on 07 Sep 2011, 19:15

Hey,

first of all please register your software this allows us to see which software do you use!

regards
Christian
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Re: Unable to Import from iTunes

Postby Jim B on 07 Sep 2011, 19:45

@Darren,

Could you please register the serial in your User Control Panel.

User Control Panel > Profile

ucp.php?i=169

Once this is done, you will be able to download from your download centre the latest update for Cross or CrossDJ (I'm guessing that's what you've got ;)) which is 1.6 and see if your problem persists.

downloads.php

Cheers
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Re: Unable to Import from iTunes

Postby darrenparr on 07 Sep 2011, 20:16

Hi all.... Now registered the serial number and hope you can help further. By the way it's a brand new laptop with Windows 7
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Re: Unable to Import from iTunes

Postby christiankoopmann on 07 Sep 2011, 20:32

Hey,

as I can see from your profil you have registered DVS Home 7. Yould you check at your installation directory if the file:
preset/decoder.ini
contains the following row:
Code: Select all
.aac .mp4 .m4a      ; dshowaudio decoder


You have to install an m4a decoder too. iTunes self is I think not installing a global decoder file so you have to install a seperate one.

If this is done the files should work (if they are drm protected it could maybe not work!)

regards
Christian
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Re: Unable to Import from iTunes

Postby darrenparr on 08 Sep 2011, 16:51

Hi all. I appreciate the help but haven't a clue really how to do what you are suggesting. I am PC literate but only to a certain level.

I am a bit frustrated as I bought this software as it claimed easy import from iTunes?? Can I get any video tutorial or phone assistance to get this working please?

Please advise.... Thanks
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Re: Unable to Import from iTunes

Postby christiankoopmann on 08 Sep 2011, 18:04

Hey,

I'm too busy currently so I can't help via phone or with an video but I can explane it a bit more:

First go at your computer: If you installed it to the default section your program is at the following path:
C:\Program Files (x86)\MixVibesDVS7

MixVibesDVS7 could something else because I don't know how the home edition is called at the directory. But I think it will be something with MixVibes ;).

At these folder you have an folder called "Preset". At these Preset folder there is an file called:
decoder.ini -> open it with an Editor (right mouse key -> open with... -> editor)

Look for the following line:
Code: Select all
.aac .mp4 .m4a      ; dshowaudio decoder


If not put it in the file and save it. If it is there you can close it without saving.

next step:
You need an M4A, AAC Codec. you can find a allround package here:
http://www.mediacodec.org/

It is a free Codec base with nearly every codec you will need ;). It is open source and it is updated very often.
Install it and after that restart your computer and open MixVibes Home 7 and test ist again.

regards
Christian
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Re: Unable to Import from iTunes

Postby darrenparr on 11 Sep 2011, 19:21

Hi there that Codec seems to have worked now so many thanks for that but I still have 1 slight issue in as much as I am struggling to configure the headphones and USB soundcard. I can get one or the other so the music to play through the headphones but not the laptop and the other way round but not headphone sound as I am playing on the other deck? Any ideas?

Thanks
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Re: Unable to Import from iTunes

Postby daniel clark on 11 Sep 2011, 19:59

:cool: :cool: wow you are not going to understand this :cool: :cool: home is not set up to monitor in that fashion :cool: if you are using the software only then it wont function ,if you use a external mixer then you can monitor like that thru the mixers monitoring output :cool: check the search tab under topic home monitoring if you have any more questions ,and i am offline :cool: :cool: my suggestion is to upgrade to Cross :biggrin: :cool: :cool:
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Re: Unable to Import from iTunes

Postby darrenparr on 11 Sep 2011, 21:35

I suspected that... No problem at all....

Fantastic and thanks everyone for your help...........

Darren
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