Cross Discover DJ crashes instantly

[chendri2]

I just got my Ion Discover DJ today, and I installed Cross Discover DJ (1.2.9), but it crashes instantly upon opening and doesn't allow me a chance to even enter my serial number. I tried downloading the demo for 1.3.2 as well, but with the same results. Instant crash. Is this a common problem for mac users?

[Support@MixVibes]

No, it's not :
- delete user/library/preferences/mixvibes folder
- install the 1.3.2 update : downloads.php?cat=55
and re-try.

[chendri2]

There is no directory labeled as such. Not a folder anywhere on the computer labeled mixvibes, nor discover DJ settings files or anything of the sort. I've tried the 1.3.2 update as well, no avail.

[chendri2]

Ok, I found ONE folder labeled "Mix Vibes" but its directly in the library, not in preferences, and it merely contains one folder "Cross-Discover DJ", and that contains two empty folders, Crash and Logs. I deleted it, and reinstalled 1.3.2, but still the same thing keeps happening. Made no difference at all.

[Support@MixVibes]

Ok, if I understand well, the software crash before it could even write the settings file
This is a very first...

EDIT : if you try without the controller what happen ?

[chendri2]

If I try without the controller, the program opens, tells me it failed to detect the controller, and gives me two options: retry and quit. If I keep hitting retry without the controller plugged in, nothing happens. If I hit quit, it quits. If I plug in the controller and hit retry, the program crashes instantly, just disappears form the screen, and the mac error reporting message comes up.

[Support@MixVibes]

So the issue is the controler, the software just act like it should.

[chendri2]

I talked extensively to Ion and they told me the controller was fine, that it was a software issue, since it obviously wasn't installing correctly if the folders weren't there.

[sylMV]

Could you please send the mac OS crash report to me by PM ?

Thanks.

[chendri2]

I also tried booting up the mac with the controller plugged in before startup, reset my PRAM and NVRAM, and repaired disk permissions. No luck with any of these either.