3.3.1 64-bit appcrash (Windows)

[kugmo]

This happened in the middle of a mix, after 4 hours of (on and off) live mixing. Not faulting Cross here, but I do need help in finding out which Windows module is contributing to the crash itself. I suspect 32 and 64-bit miscommunication issues in these crashes.

Software Setup:
Windows 8.1, recently updated by Windows Update
Cross 3.3.1 64-bit (MIDI, standard Reloop Terminal Mix 4 mapping)
Reloop ASIO driver v1.15, 64-bit

Hardware Setup:
Samsung Ultra i5, 12GB RAM, Sandisk 250GB SSD
Reloop Terminal Mix 4
Wireless, bluetooth disabled

Scenario:
1. Loaded Cross
2. Waited 30 minutes until set start.
3. Set goes by without any problems (no FX juggling)
4. Cross goes idle for 1 hour as guest DJ performs
5. My second set starts (no FX juggling)
6. Appcrash occurs within 5 transitions (approximately 15 minutes into the set), message is "Cross has stopped working"
7. Hurriedly played the CDJ on standby (this is my usual setup: have a CD on standby JUST IN CASE), except that one of my friends pranked and swapped the inserted CD, so I ended up playing Earth Wind and Fire's "September"...this, in the middle of a techno set. Very very funny. Someone owes me big time.

What i noticed:
1. This is not a memory leak issue like v3.2.0, as I had task manager running (as I always do), and usage was between 350 and 400MB
2. No prior warnings from the Windows event log
3. No indication of hardware or module fault after crash.

From what I know, exception code 0x0000005 with other applications points to a driver issue. The only thing I can think of would be MIDI messages being sent too many times from the device, but that would've crashed Cross early on if so.

I will be using the 32-bit version in the meantime to find out if narrow down OS and Cross 64-bit issues. I am certain that this is not a Cross issue but some gremlin working in between the OS and Cross.

Help tracking down the cause would be really appreciated.

appcrash.txt

[Dj Nico]

My 64bit version does not even start up!
Help please. Who do I contact with my problem with software?
All my gear was stolen an I replaced everything brand new. New U-Mix Control Pro mixer and new Asus laptop. Win 8.1 64bit, 2.4 Ghz intel core i7 super fast PC. Cross3.1 is not running smoothly at all. I can hardly use effects and can't by with scratch pads else music skips. I have to restart several times before it runs. CPU only running at 5%. WiFi off or on.. Same problem. I can't play at gigs anymore.. Epic fail every time. Very embarrassing...
I've used mixvibes since the first DVS release and swear by it for its stability... Not so much anymore????
Please help

[RoJeC]

Hi. Sorry to here your property was stolen.
Let's try to get you back asap.
Not sure what it is.
As we're at 3.3.3 now, just let's make a fresh start.
Uninstall current version.
manual delete file
c:\users\[username]\appdata\roaming\mixvibes\mixvibes.settings.

Then install new version.
If you have a backup collection that you'll open for the first time it might be that some time is needed. Somewhat depending on state of audio. Cross will check presence of files and analyses files. Your antivirus might want to do first inspections on each file... Just guessing as to what could cause starter trouble. Other could be MS still running upgrades, asus needing (manual) upgrades, etc...

So please give it some time on initial opening, esp. on lagrger collection.

Not trying to take focus of Cross, just hope you can give some info as to what you've achieved in thepreceding period..
I'm running my Cross at a 5yr old dual core, so your should be 10/100 times smoother (though I don't have trouble...)

[RoJeC]

BTW does the 32bit start? If so you might be lacking 64 bit drivers. As Cross-64 is full 64 it will not run with 32 bit drivers (which would take down 64 bit performance).

[RoJeC]

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