Cross LE not working with DVS

I purchased a Xone 23C which comes with the Cross LE software. After installing it everything was working fine. Made the conversion to use the DVS with Cross. It worked FINE for a few weeks, then suddenly the timecode option just "disappeared" from the screen after launching the program today. No changes have been made to my laptop. The option to select DVS in the menu is still there however it does not actually show up on the screen (DVS incons). It only allows me to use internal playback now.
Why would it work and tell me it will work just fine then one day it just disappears? No support? No driver updates? Am the only one with this issue?
Why would it work and tell me it will work just fine then one day it just disappears? No support? No driver updates? Am the only one with this issue?
