New joiner says "Hello"... and "Help!"

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New joiner says "Hello"... and "Help!"

Postby 23e Heure on 06 Mar 2015, 19:53

Hi All,

I started DJing in 1991 and recently decided to finally go digital...

I am running 1210s and a XONE23C, so it was easy option to install Mixvibes LE (which came with the mixer), plug in my macbook, slap on the mixvibes timecode vinyl... and off I go :)
DVS is great, I wonder why I stayed analogue-only for so long!

Now to some teething problems. First with MIxvibes:
Mixvibes won't work with my iTunes library. I get red crosses every time I try to open a file.
I tried upgrading to latest version, but I keep getting "Access denied"
I have registered on the forum, including my serial #.
I sent a PM to Unclevibes last week, but no response,he has not logged into the forum for 3 weeks.

-> Who do I need to contact to get my download rights activated? :?:

Secondly, I have some problems with the forum.
Since this is my first post here, I would have posted in the "Introduce Yourself" section.
However, there is no "NEW TOPIC" button for me there in that section.
- Do I need to get extra activation in order to post in all areas of the forum? :?:

Thanks for your help guys!
23e Heure
 
Posts: 14
Joined: 22 Feb 2015, 17:10


Re: New joiner says "Hello"... and "Help!"

Postby RoJeC on 06 Mar 2015, 20:23

Hi. Welcome to mixvibes.

You did the right thing. All your issues are related to the same cause being the registering.
The red crosses are due to Apple not taking care of backwards compatability. .. latest versions are fixed for this. . If only you could download.

You can try sending pm to etienne_badaroux he fills in for unclevibes.
Ronald

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Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
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Re: New joiner says "Hello"... and "Help!"

Postby 23e Heure on 15 Mar 2015, 13:51

Thanks for the advice.
I sent a message to Etienne, and he has not responded either.

Unclevibes and Etienne have not logged on to the forum for some time...

Are they the only tech support for Mixvibes?
23e Heure
 
Posts: 14
Joined: 22 Feb 2015, 17:10


Re: New joiner says "Hello"... and "Help!"

Postby Stormcaller on 17 Mar 2015, 00:33

Odd, They are normally really fast at this kind of thing. Stick around, hopefully they will be along soon.
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Re: New joiner says "Hello"... and "Help!"

Postby 23e Heure on 23 Mar 2015, 16:28

Hi All,

I have still had no success with this.

The software does look like it has potential, and there is clearly an active user base (going by the number of forum users here).

However it is really frustrating as a new user to have (almost) zero technical support for the product.

Can anyone tell me if I missing something: am I dependent on getting this support through the forum, or can I go to the software developers direct?

Thanks!
23e Heure
 
Posts: 14
Joined: 22 Feb 2015, 17:10


Re: New joiner says "Hello"... and "Help!"

Postby UncleVibes on 23 Mar 2015, 18:12

Hello,

We will make an update next week for your version.
We just wait now for Allen&heath approval.
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Re: New joiner says "Hello"... and "Help!"

Postby Team@Mixvibes on 23 Mar 2015, 18:48

Hi 23e Heure,

For the "open a new post" matter, we are working on it and will PM you as soon as it is fixed.

Thank you,

Mixvibes' Team

23e Heure wrote:Hi All,

I started DJing in 1991 and recently decided to finally go digital...

I am running 1210s and a XONE23C, so it was easy option to install Mixvibes LE (which came with the mixer), plug in my macbook, slap on the mixvibes timecode vinyl... and off I go :)
DVS is great, I wonder why I stayed analogue-only for so long!

Now to some teething problems. First with MIxvibes:
Mixvibes won't work with my iTunes library. I get red crosses every time I try to open a file.
I tried upgrading to latest version, but I keep getting "Access denied"
I have registered on the forum, including my serial #.
I sent a PM to Unclevibes last week, but no response,he has not logged into the forum for 3 weeks.

-> Who do I need to contact to get my download rights activated? :?:

Secondly, I have some problems with the forum.
Since this is my first post here, I would have posted in the "Introduce Yourself" section.
However, there is no "NEW TOPIC" button for me there in that section.
- Do I need to get extra activation in order to post in all areas of the forum? :?:

Thanks for your help guys!
For support requests, you can check out the FAQ and reach our support staff at this page.
Thank You!
Team@MixVibes gives no support on the forums including via PM
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Re: New joiner says "Hello"... and "Help!"

Postby 23e Heure on 24 Mar 2015, 17:14

Thanks guys, I shall stand by for your updates!
23e Heure
 
Posts: 14
Joined: 22 Feb 2015, 17:10


Re: New joiner says "Hello"... and "Help!"

Postby 23e Heure on 03 Apr 2015, 22:02

Any updates?
I still do not have software that works :cry:
23e Heure
 
Posts: 14
Joined: 22 Feb 2015, 17:10


Re: New joiner says "Hello"... and "Help!"

Postby daniel clark on 03 Apr 2015, 22:47

23e Heure wrote:Any updates?
I still do not have software that works :cry:


:eek: you have to sort out the regerstering issue ,,even when its updated if not reconized as being regerstered then access will be denied to download section :cool:
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