XONE 23C Input Gain control?

Hi and a Happy New Year to you all,
I'm new here and was hoping someone could help me.
I have just set up my 23c for DVS with the full version of Mixvibes Cross 3.0.0 – My Only issue is, when a track is playing, I have to have the gain knobs on the mixer totally killed as when I turn them up, all I get is the sound of the timecode vinyl signal and no actual control over the gain. They appear to have no function at all.
Do I have a soundcard or software issue? Or have A&H intentionally bypassed this function via the soundcard, so the software has to be used for gain control?
Any help is appreciated.
Many thanks,
Mike
I'm new here and was hoping someone could help me.
I have just set up my 23c for DVS with the full version of Mixvibes Cross 3.0.0 – My Only issue is, when a track is playing, I have to have the gain knobs on the mixer totally killed as when I turn them up, all I get is the sound of the timecode vinyl signal and no actual control over the gain. They appear to have no function at all.
Do I have a soundcard or software issue? Or have A&H intentionally bypassed this function via the soundcard, so the software has to be used for gain control?
Any help is appreciated.
Many thanks,
Mike