Update for CrossDj 3.0 to 3.1

I paid for my Cross DJ 3.0 and when I click the link to update to 3.1 it says the I am denied access. Why? And I cannot find the serial number for 3.0, How do I get a new one or the old one? HELP!
Closed forum. You can only use it as a source of information about MixVibes software
http://forum.mixvibes.com/