Hercules RMX Configured and Everything but Won't Work

Ok as weird as this seems just try to help. Ok so I struggled through the process of getting my RMX to show up as a Sound card instead of a speaker and I thought I was finally ready to mix. I then went to MIDI tab and ensured that the controller was actually being recognized and it was. But, I go into the main screen, where the actual music plays, and the controller couldn't do anything I have to control everything via my laptop which makes my controller a waste. I need the controller to work in order to mix properly, is there any way that anybody can help diagnose this strange problem? I can't find a reason things aren't working.
If no one can help, is there a way I can get a refund because this software is giving me nothing but problems just setting it up.
If no one can help, is there a way I can get a refund because this software is giving me nothing but problems just setting it up.
