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iTunes having problems downloading library

PostPosted: 24 Jul 2013, 23:46
by DJPOLITIC123
Hello I am using crossdj 2.4 , 2.5 and Le and I cannot get all of my iTunes songs ( I have 8600 songs ) to rea on either of the above platforms , funny crossdj reads all of my podcasts but not all of my songs , Please advise as to what to do




DJ Politic

Re: iTunes having problems downloading library

PostPosted: 25 Jul 2013, 10:52
by sylMV
Hello,

Please be more precise about the exact issue.

- Are some songs missing in the iTunes list in Cross?
- Are some song refused at load (with an error like "Unkown format")?
- Anything else?

Re: iTunes having problems downloading library

PostPosted: 30 Jul 2013, 02:36
by DJPOLITIC123
Over 2000 songs are missing , they are not showing up on Cross 2.4.0 Cross 2.5 or Cross Le .

Re: iTunes having problems downloading library

PostPosted: 30 Jul 2013, 14:00
by sylMV
Any details concerning the missing files ? Like file type, format, etc...

Re: iTunes having problems downloading library

PostPosted: 31 Jul 2013, 12:27
by DJPOLITIC123
I have recieved any error messages or anything .

Re: iTunes having problems downloading library

PostPosted: 31 Jul 2013, 13:16
by sylMV
Ok, but the format of the missing files ?
mp3 ? aac ? Apple Lossless ? mov ?

Re: iTunes having problems downloading library

PostPosted: 01 Aug 2013, 16:54
by DJPOLITIC123
I am not sure if the files are mp3 or aac's all of my songs should be mp3's

Re: iTunes having problems downloading library

PostPosted: 01 Aug 2013, 17:19
by sylMV
If they're mp3s, there's no reason why they shouldn't show up.
Could you please send us your iTunes xml file ?

Re: iTunes having problems downloading library

PostPosted: 02 Aug 2013, 07:45
by DJPOLITIC123
syimy where and how do I send my file to you , I just encounted another problem tonight while practicing my blending , I am getting red x's next to a lot of songs , many of these songs played fine yesterday now I am getting these red x 's this could not have happen at a worst time as I am preparing to do a set at the Philadelphia International Café and my first gig on the 17th .

I really need some help here I have paid a lot of money for your software and be referred to a forum it kind of insulting

Re: iTunes having problems downloading library

PostPosted: 02 Aug 2013, 10:36
by sylMV
DJPOLITIC123 wrote:I really need some help here I have paid a lot of money for your software and be referred to a forum it kind of insulting

What's insulting here???
A forum is our way (and a good one) to provide support to customers, I don't really get your point...
Moreover, you haven't paid "a lot of money" for this...
But anyway.

DJPOLITIC123 wrote:syimy where and how do I send my file to you ,

Upload your file to a filesharing site and give me the link via PM.

DJPOLITIC123 wrote: I just encounted another problem tonight while practicing my blending , I am getting red x's next to a lot of songs , many of these songs played fine yesterday now I am getting these red x 's this could not have happen at a worst time as I am preparing to do a set at the Philadelphia International Café and my first gig on the 17th .

The "red x" theoretically means the files are missing (Cross can't find any file at the file location stored in the database). Did you try to play one of these files in Cross? You should get a "file is missing" error.
Now, why are these files missing? Did you move some of your audio files? Rename some of them?