Contact MixVibes for Technical Support (no license)

[taavi]

Hello,

Sorry I'm getting on any of your nerves. I'd really like to post my previous question in the technical support forum, but I cannot since I only have the free version.

Moreover, I cannot send them an message online, since the form on their website does not work, so there is essentially no way for me to get an answer from a rep.

Does anybody know the email where I can contact them?

Thanks

[sylMV]

Hello,

What do you wanna know?
We can answer your questions here.

Cheers,

[UncleVibes]

Posted on Facebook

Hey Guys,

I'm very sorry to do this, but I am unable to post any messages in the technical support forum (since I only have a free license) and your message form on your website doesn't work.

I'm having an issue with the rekordbox support, and this is the only thing holding me back from purchasing a full license. When I transfer my beatgrids from rekordbox, I find that they are all shifted a certain amount in Cross DJ. All of them are shifted by the exact same amount, so I figure there is something specific going wrong. Same story with the hotcues (they transfer and they fall on one of the beat markers, but again, shifted from the actual beat).

Could anyone help me with this issue?

Thanks in advance!

[taavi]

Hey, thanks for getting back to me (sorry if I seem like a bit of a nag)

I had posted an issue a couple posts back: I'm having trouble with the rekordbox import feature in Cross. It works, but all of the beatgrids appear shifted by a specific amount (same amount for all songs). The hot cues are shifted as well (they fall on the rekordbox beatmarkers, but not on the actual beats).

I just figure that since nobody has experienced it, there must be a solution.

Thanks again

EDIT: Sorry I don't know what that post above is doing there hehe, I had asked that they post it in the technical support forum, but guess not).

[UncleVibes]

You did the first post! Don't worry an answer will come soon. (Technical forum is today only for registered users)

[Support@MixVibes]

Ok I've tested with RKB 2.0.3 and you're right the grid is off.
Cue, locators and loops are still ok, but the grid isn't at all.

Ticket opened.

[taavi]

I'm not insane!? hehe many thanks, I really look forward to spending more time with this program.

[UncleVibes]

We offer you CrossDJ. Thanks for the bug found: a big one!

Your forum’s profile has been updated with your license key (ucp.php?i=169).



Feel free to download your software from our forum’s download center: downloads.php?cat=54

[Jim B]

Have some Karma too

[taavi]

Thank you very much everyone, it's much appreciated. I will definitely let people know how everything goes with Cross DJ