Cross 3 + Timecode

[mantis]

btw Mr Clark

as far as your opion to product being outdated ,,thats what it is in your opion ,,you are welcome to it

I didnt say your product is out dated. From what I hear, Cross 3 should be one amazing piece of software and I like rekordbox (which i hear was made by you guys). I did infact isuggest that I think your service and the idea of having to ship CD accross the world (when it could be downloaded), is very much out dated.

Just so you know, if I really did want to be cheap and all, I search the chinese web (which is known to have a lot of pirated material), and found a few places that sell the Cross timecode cds at less than 15rmb ( around 1Euro). Obviously pirated but being in china, I could definitely get away with this. However, I came here to ask your advice

[daniel clark]

sorry about the mis understanding ,, as slymv suggest a solution is possible ,, ,,hopefully it will rectify itself

[mantis]

As said above:
No need to argue, I personally agree with you and we are addressing your request.
However I'm not taking decision, so I just can't promise it'll be available within a few days...
Just hang on a bit.

thanks for trying to help. Im willing to wait, if i know it will be available sometime soon. Just hate being told that I dont have a lot of choices

[Hannes]

Alright, we'll see what can be done, in the meantime may I ask you to fill in your software-serial as stated by the board and support-rules.

thank you.

[mantis]

Alright, we'll see what can be done, in the meantime may I ask you to fill in your software-serial as stated by the board and support-rules.

thank you.

Perhaps you should take some time and read the first post again

[Hannes]

I did,
I simply dont believe you're entitled to anything, especially asking for free stuff, as long as you didnt even purchase the software itself.
As soon as you can provide a legit serial, I'll ship some of my tc-cds to you for free, cause that's how I am.

[mantis]

I did,
I simply dont believe you're entitled to anything, especially asking for free stuff, as long as you didnt even purchase the software itself.
As soon as you can provide a legit serial, I'll ship some of my tc-cds to you for free, cause that's how I am.

Its comments like these that reflects grimly onto your company. I hope you are not at all involved in customer service at mixvibes as your idea of consumerism and or customer care seems to be a little off.

I never thought I was entitled to anything and never expected anything from the company. As any smart buyer, one needs to do some research prior to purchasing. I do believe my query was reasonable and fair. How the company reacts to the query seems a little suspicious to say the least.

Yours (as is mine) is a cut throat industry where it is easy to lose public support when buyers suspect even a hint of negativity.

Id like to see myself as an informed consumer. I think, perhaps Ive wasted way too much time on such a simple query for it to even make it worth my while.

Im trying to keep a fair and open mind, and as sylMV already suggested to me that there might be a solution soon, I guess I will just wait and see. His replies seemed sincere and professional enough for me to give him the benefit of the doubt.

In the meantime, I guess all we can do is wait and see....

Caveat emptor

[Hannes]

Shure, still you demanding something for free is not legit nor is it good business.

Also i dont see whats wrong with me offering you free tc after you purchased the software, i dont do this bit see your situation in china and wanted to help a fellow DJ.

I dont think theres anything wrong with that.

[MusicMeister]

I honestly dont see the big issue though. Serato (and other companies) offer a free download of their time code cd ( http://serato.com/controlcd/downloads ) to anyone and everyone. There is absolutely no issue at all. Its a crucial part of the software which helps certain users of the software control certain features.

Actually, Serato and Virtual DJ (Numark Cue) are the ONLY company I'm aware of that offers a download of their timecode.

Here's a list of companies that do NOT offer downloads of their time code:

M-Audio Torq - They use a modified version of Ms. Pinky's timecode and our rules were to pull it off the forum if it was posted.

Ms. Pinky - They own their own timecode but they don't post it online.

Native Instruments - Yep, you mentioned that you own Traktor but you can't download the timecode from them. They actually licensed the timecode from N2IT - although that might have changed, in the end, you still can't download the timecode signal.

Final Scratch - The first DVS software, released as a joint product between Native Instruments and Stanton didn't have downloads of time code.

PCDJ Reflex - Again, using a modified Ms. Pinky engine, they never allowed the download of the time code signal.

DJDecks - While the product is being 'integrated' into Virtual DJ they never had their own time code and didn't allow downloads of others from their site.

There are a few others if I dug around, but as a general rule, time code media isn't available for download from the companies themselves.

sorry to hear that, but a mp3-timeocde wont get you nowhere.
you need the uncompressed version.

Actually, the MP3 version works quite nicely. I've actually ripped the time code CDs as MP3s, put them on a thumb drive and then used a Numark Director D2 media player to control playback of Torq using it as time code. I've done similar actions using CDs burned from MP3s. While the original uncompressed or lossless files would be preferred, MP3s will work. The 'speed' side of the signal typically falls between 1 KHz and 3KHz - well within the working range of MP3. The other side varies but it's also well into the 'working' range of MP3.

Degrading the signal might cause issues if you drop to a low enough bit rate/sample rate, but for the most part, it will work. Just throwing it out as an FYI....

[MusicMeister]

I honestly dont see the big issue though. Serato (and other companies) offer a free download of their time code cd ( http://serato.com/controlcd/downloads ) to anyone and everyone. There is absolutely no issue at all. Its a crucial part of the software which helps certain users of the software control certain features.

Actually, Serato and Virtual DJ (Numark Cue) are the ONLY company I'm aware of that offers a download of their timecode.

Here's a list of companies that do NOT offer downloads of their time code:

M-Audio Torq - They use a modified version of Ms. Pinky's timecode and our rules were to pull it off the forum if it was posted.

Ms. Pinky - They own their own timecode but they don't post it online.

Native Instruments - Yep, you mentioned that you own Traktor but you can't download the timecode from them. They actually licensed the timecode from N2IT - although that might have changed, in the end, you still can't download the timecode signal.

Final Scratch - The first DVS software, released as a joint product between Native Instruments and Stanton didn't have downloads of time code.

PCDJ Reflex - Again, using a modified Ms. Pinky engine, they never allowed the download of the time code signal.

DJDecks - While the product is being 'integrated' into Virtual DJ they never had their own time code and didn't allow downloads of others from their site.

Mixxvibes - But you already knew that didn't you?

There are a few others if I dug around, but as a general rule, time code media isn't available for download from the companies themselves.

sorry to hear that, but a mp3-timeocde wont get you nowhere.
you need the uncompressed version.

Actually, the MP3 version works quite nicely. I've actually ripped the time code CDs as MP3s, put them on a thumb drive and then used a Numark Director D2 media player to control playback of Torq using it as time code. I've done similar actions using CDs burned from MP3s. While the original uncompressed or lossless files would be preferred, MP3s will work. The 'speed' side of the signal typically falls between 1 KHz and 3KHz - well within the working range of MP3. The other side varies but it's also well into the 'working' range of MP3.

Degrading the signal might cause issues if you drop to a low enough bit rate/sample rate, but for the most part, it will work. Just throwing it out as an FYI....